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FAQ

Making cookies
  • Is shipping free?
    No. Pick up is free of charge, but if you would like your gift shipped, contact us for a quote.
  • How long does it take to get a project finished?
    Each project is unique and requires a specific amount of time to turnaround. Some items that affect time includes file readiness and substrate availability. For a more accurate turnaround time, please contact us directly.
  • Do you offer a RUSH service?
    Yes! We all know that sometimes things happen and we need to get things done yesterday! At ZapThis, we understand the urgency and will do everything in our power to get it done by your deadllne. Please contact us directly for costing and turnaround time.
  • Can I give a deposit and pay the balance after I receive the final product?
    The gifts we provide our customers are personalized with your touch. As such, we cannot sell these items to others and require full payment prior to production. That being said, if your project requires a substantial pre-production time, we will require a deposit with the balance paid PRIOR to production.
  • What if I can't find what I'm looking for on your website?
    If you don't see something you're looking for on our website or Instagram page, send us an email or message with your idea and we'll make it! There are so many great gifts and promotional items available that we simply can't put it all on our website. We love designing new things and taking what our creative customers come up with and bringing them to life!
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